Booking changes

What should I do, if passport number has changed?

You should give us the new passport data, which we will enter into the reservation system. Normally, there is no need to reissue a ticket in such cases. If you need to update the data, you should contact City.Travel support center by e-mail pointed in the voucher in a free form,through customer support chat on WhatsApp or Viber, or by phone.

What should I do, if the surname and name are written differently in the new passport?

It is technically impossible to make changes to the spelling of names and surnames in the booking. Airlines vary in their attitude to inconsistencies in booking and passport. Any change can lead to cancellation of the ticket, and the refund will be possible only according to the rules of application of the chosen tariff. When making changes, all costs are borne by the client, including administrative fees, airline fines and the cost of services for reissuing a new ticket. Please, check your booking before payment.

What should I do, if I found out a mistake in the ticket?

If you find out a mistake after payment for the booking, you should contact our call-center immediately. We will try to reduce your losses when correcting the mistake, if it is possible.